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Auto Connect Configuration

Problem: The computer does not connect (or prompt to connect) when you open your web browser or email client. The computer does not dial the connection.

Operating Systems: Windows XP, 2000, ME, 98, & NT; Macintosh OS X, OS 8-9

If your computer does not prompt you to dial the connection when you open your web browser or email client, first check that you are not working in Offline mode. Most web browsers and email clients will have options for working Offline under the File menu.

If your applications are not in Offline mode, check your connection settings:

Windows

  • Open the Control Panel and double click the Internet Options icon.
  • Click the Connections tab.
  • Make sure that your RV ISP connection is the Default.
  • Select the option Always dial my Default Connection.
    Don't see these options? Select the option Connect to the Internet Using a modem. Click the Settings button, and choose your RV ISP connection.
  • Click OK to save the changes.

Macintosh OS X

  • Click the Apple menu and choose System Preferences.
  • In the System Preferences window, select Network.
  • Click the PPP tab, and click the PPP Options button.
  • Check Connect automatically when starting TCP/IP applications.

Macintosh 8-9

  • Click the Apple menu, go to Control Panels, and click Remote Access. Note: Remote Access is also known as PPP in earlier versions of Mac OS.
  • Click the Options button and select the Protocols tab.
  • Check Connect automatically when starting TCP/IP applications.
  • Click OK. Close Remote Access and save the changes.

 


Help us help you! If you contact RV ISP support for assistance please write down any error messages you get when trying to connect to the Internet. Include the name and version of your operating system and the exact text of all error messages. If this information is included in an online case submission or provided to a support representative, it will greatly speed up the troubleshooting process.

Please be aware that some troubleshooting may require uninstallation and reinstallation of operating system files. To ensure that this type of troubleshooting can be accomplished if required, please be sure that you have to have original Operating System CD or Operating system source files on disk on hand.